Privacy Policy

Information You Provide Directly

When you request our services or interact with LocksmithAI, you may provide:

• Contact information (name, phone number, email address)
• Service location and address details
• Vehicle information for automotive locksmith services
• Payment information (processed securely through third-party providers)
• Communications and feedback you share with us

Information Collected Automatically

Our systems may automatically collect certain technical information:

• Device type, browser information, and operating system
• IP address and approximate geographic location
• Website usage patterns and interaction data
• Call recordings for quality assurance (with notice)

LocksmithAI uses your information for the following legitimate business purposes:

• Service Delivery: To dispatch technicians, provide locksmith services, and process payments
• Communication: To confirm appointments, send service updates, and respond to inquiries
• Service Improvement: To enhance our AI dispatch system and overall service quality
• Safety & Security: To verify identities, prevent fraud, and ensure technician safety
• Marketing: To send promotional offers (with your consent, which you may withdraw at any time)
• Legal Compliance: To comply with applicable laws and regulations

LocksmithAI may share your information with the following parties, only as necessary:

• Service Providers: Licensed locksmith technicians in our network who perform the requested services
• Payment Processors: Secure third-party payment services to process transactions
• Technology Partners: Companies that help us operate our AI systems and website
• Legal Authorities: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties for their marketing purposes.

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure data storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• PCI-DSS compliant payment processing

We retain your personal information for as long as necessary to:

• Provide our services and maintain service records
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our legitimate interests
• Improve our services through aggregated, anonymized analysis

Service records may be retained for up to 7 years for warranty and legal compliance purposes. You may request deletion of your data subject to our legal retention requirements.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request your data in a machine-readable format

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

LocksmithAI services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.